Privacy Policy

This Privacy Policy explains how Silver Sydney Taxi("we", "us", "our") collects, uses, and protects your personal information when you use this website or book a taxi with us. We handle personal information in line with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

Information we collect

When you make a booking or contact us, we collect the details you provide, including your name, phone number, email address, pickup and drop-off locations, date and time of travel, number of passengers, vehicle preference, and any notes such as flight numbers or baby-seat requests.

We do not collect or store payment card details through this website.

How we use your information

We use your information to:

• arrange, confirm, and provide your taxi or transfer;
• call or message you back about your booking;
• respond to your enquiries; and
• keep records of bookings for our business and legal purposes.

We do not use your information for marketing without your consent.

How we share your information

We share your information only as needed to provide the service:

• with the driver assigned to your trip, so they can complete your booking;
• with trusted service providers that help us operate, such as our website hosting and email delivery providers, who process information on our behalf; and
• where required or authorised by law.

We do not sell your personal information.

Cookies

This website uses only essential cookies needed for it to function. We do not currently use advertising or tracking cookies. If this changes, we will update this policy and seek your consent where required.

Keeping your information secure

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.

How long we keep it

We keep booking information only as long as we need it to provide the service and to meet our legal and business obligations, after which we delete or de-identify it.

Accessing and correcting your information

You can ask to access or correct the personal information we hold about you by contacting us using the details below. If you are not satisfied with how we handle your information, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Children

Our service is intended for adults arranging travel. We do not knowingly collect personal information from children without the involvement of a parent or guardian.

Changes to this policy

We may update this Privacy Policy from time to time. The "last updated" date above shows when it was last changed.

Contact us

For any privacy questions or requests, contact us on 0431 770 905 or at book@silversydneytaxi.com. See also our Terms & Conditions.